
Frequently asked questions
Can we fly in earlier or stay few more days?
Yes, you can fly in before the dates of the reunion or stay later after the reunion ends.
What is the minimum amount of nights we could stay?
The hotel requires a minimum of 3 night stay for the rates listed.
What is the payment policy?
Rooms will be blocked upon receipt of the signed contract. Within 7 days of the signed contract 25% of the total cost must be paid. The payment schedule for the remaining balance will be as follows: 25% of the total invoice must be paid 90 days before the group arrival. 25% of the total invoice must be paid 60 days before group arrival. The remainder of the total invoice must be paid 40 days before the groups arrival.
To whom do I make the payments?
Deposits should be paid to Escape Travel via check, Zelle, or Paypal.
How are the room rates arranged?
The room rates are based on double adult occupancy.
At which age are children charged as adults?
The rates considered for adults begin at age 13 and above. Children ages 12 and below will have the rate of children.
Will there be family events?
Yes, we will have events for the family as a whole and events that are specific to various age groups. Please see the events page for details.
Rate ?
Rooms rates are per person per night.
These rates will be applicable for 03 days pre-and post-travel dates based on availability.
These rates are subject to changes without prior notice unless a deposit and subsequent payments are received as deposit and subsequent payments are received.
No resort fees applicable
Child discounts are applied only after 2 Adults pay full rate.
Additional rooms will be subject to the price available at the time it was requested.
Check-in time is 3 pm, and Check-out time is 12 noon.
Bedding is by request only unless otherwise defined in this contract.
Payment Policies:
Rooms will be blocked on receipt of the signed contract and 25% deposit, payable within the first 7 days after the signed contract is returned to Iberostar. Deposit is payable to Escape Travel and will then be secured with Iberostar. Payment can be made to Escape Travel via Check, Zelle or Paypal (+3.75% Paypal service fee). The payment schedule for the remaining revenue will be as follows:
25% of the total invoice must be paid 90 days before group arrival.
25% of the total invoice must be paid 60 days before group arrival.
Remainder of the total invoice must be paid 40 days before the group's arrival.
Cancellation Policies:
Based on Anticipated Guestroom Revenue:
$100 per person is non-refundable from the date of deposit.
From the date of deposit until 120 days prior to arrival, an additional penalty equivalent to 40% of the anticipated total room revenue will be incurred.
From 119 days to 91 days prior to arrival, a penalty equivalent to 50% of the anticipated total room revenue will be incurred.
From 90 days to 61 days prior to arrival, a penalty equivalent to 70% of the anticipated total room revenue will be incurred.
From 60 days to 35 days to the day of arrival, a penalty equivalent to 80% of the anticipated total room revenue will be incurred.
From 34 days to arrival day, a penalty equivalent to 100% of the anticipated total room revenue will be incurred.
In special circumstances, the Hotel may at its sole discretion reduce or waive the liquidated damages above.